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Service Management

Wennsoft Inc. (www.wennsoft.com) has been a Microsoft Gold partner for many years. They specialize in software for companies involved in hard hat industries. Their software is popular among construction, power generation, industrial equipment, heating, ventilation and air conditioning companies.

Wennsoft's service management module is designed for companies that send technicians to visit customers. These companies need to manage the process from the time the customer calls in a service request to the time that the job has been completed and the customer has been invoiced.

Companies involved in field service face several challenges. For example, they need to ensure that all customer service calls are recorded and assigned to technicians. Similarly, they must ensure that all costs accumulated on a job are correctly billed to the customer. These issues have a direct effect on customer satisfaction and profitability. Having the proper software to manage these challenges is essential. 		Main Features
  • Log customer service call requests
  • Assign technicians to service calls
  • Assign inventory items to jobs
  • Assign technician billing hours to jobs
  • Assign purchase orders to a job
  • Assign contractor invoices to a job
  • Easily generate customer invoices from costs accumulated to a job
  • Set up and automatically run scheduled maintenance jobs
  • Keep a list of equipment located at each customer site
  • Print service history reports for each piece of equipment
  • Evaluate the cost of repairing a piece of equipment versus replacing it
  • Create adhoc reports using SQL Server Reporting Services